Terms & privacy
Transport terms, processing of personal data and cookies.
Transport terms
Transport, customs and forwarding assignments undertaken by VG Transport ABare carried out under VG Transport's conditions of carriage and NSAB 2015 (the General Conditions of the Nordic Association of Freight Forwarders), with the exception of the time guarantee in § 7 paragraph 2 and storage in § 25 A paragraphs 2 and 4 and § 25 B point 1.
VG Transport assumes overall forwarder responsibility towards the client and steers the delivery from booking to final delivery. The physical transport work is performed through a quality-assured network of transport partners.
Liability and compensation: Our liability is governed by these terms, NSAB 2015 and mandatory law (including CMR for international road transport). Compensation for loss or damage is limited in amount – to 8.33 SDR/kg for international road transport and 150 SEK/kg for domestic road transport – and does not normally correspond to the full value of the goods. We therefore recommend that you take out separate cargo insurance for the full value.
Claims: Visible damage or shortage must be noted immediately on receipt on the consignment note (CMR) or proof of delivery (POD). Hidden damage must be reported to us as soon as possible, and no later than seven (7) days after delivery. Claims are generally time-barred after one (1) year.
Payment and booking: Invoices fall due 10 days after the invoice date unless otherwise agreed. A booking may be changed or cancelled free of charge up to 24 hours before the agreed loading time; for later changes or cancellation, a minimum of 80% of the agreed freight is invoiced.
The complete conditions of carriage are provided with the quote and booking and can be requested at [email protected].
Privacy policy
VG Transport AB (reg. no. 559588-9204) is the data controller for the personal data you provide to us. We process data in accordance with the EU General Data Protection Regulation (GDPR). For questions or to exercise your rights, contact us at [email protected].
What we collect: the details you enter in our forms (name, company, email, phone, location and your description of the transport need), email and business communication, data in transport and customs documents, and invoicing and accounting data. With your consent, we also collect web analytics data via Google Analytics 4 and ad conversion data via Google Ads (see Cookies below).
Purposes and legal basis: to answer enquiries and provide quotes, and to enter into and perform contracts (legitimate interest and performance of a contract); to meet legal requirements such as accounting and customs handling (legal obligation); and web analytics and ad conversion measurement (consent, which you may withdraw at any time).
Retention: accounting records are kept for 7 years under the Swedish Bookkeeping Act, quote and lead enquiries normally up to 12 months, and other data for as long as needed for the purpose or by law.
Recipients and processors: we share data, to the extent necessary, with our suppliers Supabase (database), Resend (notifications), Microsoft 365 (email), Cloudflare (hosting) and Google (Google Analytics 4), and with engaged transport partners, customs agents and authorities where required for the assignment or by law. We never sell your personal data.
Transfers to third countries:some processors, e.g. Google, may process data in the USA. Such transfers are safeguarded by the European Commission's adequacy decision (EU–US Data Privacy Framework) and/or Standard Contractual Clauses (SCCs).
Your rights: you have the right to access, rectification, erasure, restriction, data portability, to object to processing based on legitimate interest, and to withdraw consent. You also have the right to lodge a complaint with the Swedish supervisory authority IMY ([email protected]).